Front Office Operations & Administration
Aims
This course prepares students to work as Guest Relations Officers(GRO’s), clerks, switchboard operators, reservation agents, receptionists and front desk staff.
Course Duration: 1 Year
(Inclusive of Industrial Attachment - 3 months)
Course Content:
The Following units are covered:
- Hotel Accomodation Studies
- Hotel & Accomodation Law
- Front Office Operations & Procedures
- Customer Service & Relations
- Basic Food and Beverage Service
- Business of Hotels
- Enterpreneurship
- Practical Sessions
- Foreign Language (Mandatory)
Career Opportunities
For the successful Front Office student, career prospects can be pursued in Hotels, Restaurants, Airlines and other relevant firms where such skills are required.
Fee structure:
Tuition Fee - Kshs. 18,000/- Per Term (Term - 3 Months)Material Fee - Kshs.8,000/- (Incl. of Foreign Language)
Exam Fee - Kshs. 8,000/- (Incl. of Foreign Language)
N/B Material & Exam fee above is for the full course
